Simply:
Returns incur a 15% Restocking Fee.
Exchanges do not incur a restocking fee, however, re-shipping costs must be paid.

Accepted Timeframe:
To initiate a return or exchange contact us for an RMA # within 14 days of order receipt.
We must receive your return within 14 days of the date the RMA # was issued.

Returns:
A 15% restocking fee will be charged on returns only. This does not apply to exchanges. If you return an item to us, your refund will be the order total less shipping and restocking fees. On orders that receive Free Shipping, the cost of shipping the item to you will be deducted from the refund amount. 

Exchanges:
You are responsible for the costs to ship replacement items back out to you. We cannot provide free shipping multiple times on the same order. Once we receive the returned order, you will receive an invoice via e-mail for this shipping cost. An exchange order will not be processed until this is paid.